Johnstone Supply, The Balsan Group

Inside Sales/CSR

Waltham, MA
Full Time
Customer Care
Mid Level

Johnstone Supply is looking for a driven individual to join our counter team—a high-energy, attention-to-detail candidate who can engage with customers with the highest level of customer service.

 
RESPONSIBILITIES
The responsibilities of the Counter Sales Associate include, but are not limited to:

Customer Service

  • Greet customers and assist them in locating the products they need
  • Answer questions about HVAC products, prices, availability, and usage
  • Handle customer inquiries and concerns in a professional and timely manner
  • Provide recommendations and guidance to customers based on their specific requirements
  • Provide accurate information regarding the availability of in-stock items
Sales Support
  • Process sales transactions accurately using the POS system
  • Generate new and repeat sales by providing product and technical information promptly
  • Calculate and quote process, discounts, and applicable taxes
  • Upsell additional products or services to customers
  • Follow up on sales leads and inquiries to generate additional business
Technical Assistance
  • Assist customers with technical questions or issues related to HVAC products
  • Refer complex technical inquiries to TSA
Administrative Tasks
  • Maintain accurate records of sales transactions, customer interactions, and inventory movements
  • Assist with general administrative duties such as filing, data entry, and phone/email correspondence
Inventory Management
  • Monitor stock levels and communicate replenishment needs to management
  • Assist in stocking shelves and organizing inventory
BENEFITS
  • Competitive pay
  • Competitive medical, dental, vision, and prescription insurance coverage
  • Bonus 
  • Earn PTO hours immediately
  • Paid holidays
  • Opportunities for development
  • 401K with a company match
QUALIFICATIONS

Required
  • A high school diploma or equivalent is required
  • Strong communication and interpersonal skills
  • Attention to detail and ability to multitask in a fast-paced environment
  • Proficiency with computers and different software programs
  • Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds
Preferred
  • 2 + years of experience in customer service or sales

Desired
  • HVAC industry experience

Johnstone Supply -The Balsan Group
Johnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing.

We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training. business advice and support, warehouse design and management services, and much more!         
Core Values
  • Hungry
  • Humble
  • Smart

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